Upon receipt of a reservation you will be sent a reservation summary via email, which will include relevant details and an expiry date. You are required to confirm the booking with a deposit payment prior to the expiry date otherwise it will automatically expire. If you require more time to confirm the booking, the expiry date may be extended upon request (subject to availability).
Provisional bookings will be held according to the following policy:
In order to confirm your booking, you will need to pay a 50% deposit. Please note cancellation terms below. 50% deposit of the total value of the booking confirms your booking. The full balance is payable 60 days prior to arrival.
On receipt of full payment, a final Reservation Summary will be issued. Payment must be received 60 days in advance. Bookings may be cancelled if payment has not been received within 60 days of the accommodation date.
Mara West requires all guests to take out comprehensive travel and medical insurance to cover cancellation, medical expenses, personal baggage, and money. Insurance should be arranged on or before the time of payment of initial deposit.
All cancellations must be made in writing. Receipt of the cancellations must also be confirmed in writing. If there is no acknowledgement of the cancellation from Mara West Safaris it means that your cancellation notification has not been received and is therefore not valid. Cancellation notifications must be acknowledged in writing in order to be valid. Terms are as follows:
No refund will be given for guests who join a tour and leave before its completion. Clients are required to take travel insurance upon confirmation of a booking in order that cancellations can be claimed in legitimate circumstances.
In the event of increase in taxes, training levy, or services charges, Mara West reserves the right to adjust all contract rates accordingly from the date of such change, and without prior notice.
Adults should be booked in single or double occupancy with triples reserved for bookings involving children 17 and under.
Bookings requesting triples for adults can be arranged with written approval in select cases but please ensure clients are aware of the accommodation arrangement.
All payments made at camp using a credit card will be exchanged into Kenyan Shillings using a current exchange rate. Visa and MasterCard accepted.
(Fees may change without notice)
If using a mini bus and it gets stuck there will be a USD 250 charge for Mara West to come and get the bus
The roads around Masai Mara are extremely rough and are best handled with a good 4×4 vehicle. Mara West Camp accepts no responsibility for the roads or the vehicles that clients take to reach Mara West Camp. Clients attempting to reach Mara West in non-4×4 vehicles do so at their own risk. A well-maintained 4×4 safari vehicle is highly advised.
While Mara West Camp strives to accommodate our client’s needs and will attempt to supply a 4×4 in case of client’s vehicle trouble, Mara West Camp does not guarantee the last minute availability or cost of extra 4×4 safari vehicles for clients to rent, especially during high season. Arrangements for Mara West Camp to take clients on safari should be made at the time of booking so arrangement can be made well in advance to have the necessary vehicles available.